The Haphazard Blog

I’ve detailed in the past the troubles I’ve had to go through to get the same deals other DirecTV customers get. This year was a totally different experience. I had read that DirecTV was changing the NFL Sunday Ticket package to remove SuperFan and make it one package. Ultimately, they split the package up. They removed the online viewing part of SuperFan and called that “To Go” and put all of the rest (Red Zone Channel (not the same as the NFL Red Zone Channel that has commercials), Game Mix, Shortcuts and HD) into the base package. The new price is $300 for renewals.  That price was a lot easier to pay. A little higher than I’d like (I’d prefer $250) but I wouldn’t cancel over it (I was ready to at the almost $400 I expected this year).

The price got even better thanks to the great community over at DBSTalk.com. They had a thread talking about a $20/off for 6 months discount for existing customers. I called to check on what was auto-renewing on my account and after the CSR explained that to me, I dropped the “To Go” part and asked if I could get the credit. They checked, said yes and that was it. They had also started a program to match DISH offering Free HD for life. I’ve pretty much had a credit to offset the $10 HD Access fee since I got HD a few years ago. I asked about that and was told I couldn’t get that with the current credit going and that they couldn’t drop that and add the other one in its place. I was told I could see about it once the credit ran out, but no guarantees.

There was also a thread about the Free HD for Life for existing customers (it’s really for 24/months right now). I got my notification that my bill was ready and when I looked at it, I saw that the HD Access credit was no longer there. I called in and inquired about that credit, the CSR checked that I had HD and was on auto-pay and said no problem and added it. Explained the most they can do for existing customers is 24 months but to call back when that runs out and they’ll add it back on again.

It has been a completely different experience and I don’t know why but it’s very much appreciated. That kind of service goes a long way IMO. A couple months ago I was doing the math on building a home theater PC, switching to very basic cable, getting a good OTA antenna, switching from DSL to cable HSI and switching to Vonage World. Now, I will scratch off the HTPC, getting cable and a what not. I am still considering a switch from AT&T to Cox for Internet and Vonage for phone service though.